I have accidentally deleted all my photos in the camera. Can I get them back?

If you have accidentally deleted your images or formatted your card do not take any further images. It may be possible to recover the images using recovery software. We run your card through several recovery software programs in order to recover the maximum amount of files possible. We will copy all recovered files to a cd/dvd, hard drive unit or USB.

 

How do I know if you carry a certain brand?

View all the brands that we stock on our about us page.

 

Do you offer a warranty on your repair?

Yes, we offer a 12 month warranty.

 

What should I do if my digital camera is draining batteries?

Battery drain may be caused by several problems/faults. 

Using the incorrect type of batteries for the camera.

Digital cameras require quite a lot of power to run efficiently. The monitor (LCD) and the flash are the two main components that use the highest amount of battery power in a standard digital camera.

Where possible, if you can minimise the use of the LCD by using a viewfinder if available, and also reducing the amount of flash shots by adjusting your settings when shooting conditions allow, you will greatly extend the camera's battery life. If the camera uses AA batteries we recommend using good quality Ni-MH rechargeable batteries, these will give you the best battery life for your digital camera.

Manufacture's rechargeable batteries supplied with the camera.

If the battery is not holding charge it may be due to:

The battery charger is faulty

The battery is faulty

The camera is draining excessive current

The camera battery has exceeded it's charge life

The camera battery has exceeded it's charge life

If charging is done via the USB, the circuit may be faulty

All of the above can be checked at your camera service center.

Any unit with battery drain we suggest you send the camera in with the battery and charger.

 

How do I obtain an instruction manual for my camera

Most importers now have the instruction manuals on their website. To check if the manual you require is available you will have to visit the importers website, once there, look for a tab labelled support or downloads. You may be required to provide camera details such as serial number etc., so make sure you have the camera with you at the time you access their website.

please don't hesitate to email us and we will try to assist you.

 

How can I provide feedback about a repair?

We look forward to hearing feedback about our services. We welcome any feedback that will enable us to improve our service to you. Your thoughts/experience(s) regarding the service at you have received your device will be most welcome.

 

What payment types do you accept?

You can select from Visa, Mastercard or Amex credit cards. Cash is also welcome.

 

Do you sell spare parts?

I-vision is not a spare parts seller however, we carry a large stock of Nikon, Canon and Leica. The parts we hold in stock are used for our repairs however we do sell some common parts to customers.

We still have a many film parts - these are all for sale.

Nikon, Canon, Gopro, leica, Pentax, Ricoh, Mamiya, Bronica, Hasselblad, and more.

 

The item I want is out of stock. What now?

We do place items on back order. We try to have a stock level that will keep up with demand but some popular items may be in short supply. Even though we maintain the most comprehensive stock levels in the industry, we still do not hold absolutely everything in stock. If you would like an item that we do not have in stock, we will gladly order it for you. As we initiate orders with most Australian suppliers often, we will usually order your item as soon as possible – thus minimising any inconvenience to you. We will maintain regular email contact with you to keep you informed as to the progress of your order.

 

I have scratched my focus screen.How much would will it cost to replace the screen?

To replace the screen is the cost of the screen is approximately $25.00 to $65.00 depending on the camera model.

Fitting cost depends on the model camera. If it is a flip down removable screen $49.50 with a focal test. Done while you wait.

 

How much will it cost to have the screen replaced and a sensor/filter cleaned?

Cost:

$99.00 standard frame

price for filter clean is normally $77.00

$132.00 full frame

price for filter clean is normally $99.00

Cleans are preformed within 4 to 24 hours or shorter via prior arrangement.

Interstate and Country customers can pre-book their cleans to be done in a few hours.

 

I have trouble down loading images to my PC via the camera software

My advise would be to use a card reader, this allows you to copy the images direct to your computer hard drive then you can use your choice photo editing software to apply any changes.

If you purchase a card reader purchase a multipurpose card reader, this will allow you to use many different cards. Make sure the card reader has the capability to read large cards.

Try removing the camera software and re-installing.

 

When I look though the view finder of my SLR the image is blurry but ok on the computer?

If the camera view finder appears un-sharp but the image is sharp on the computer it's probably a diopter setting.  Most SLR units (and some compacts) have a diopter correction that allows you to correct the viewing/focus for your eye sight. This is a helpful feature that allows you to focus with out your glasses. 

The diopter is generally located next the view finder of the camera, it is labelled with a +  - and will typically alter 2-3 diopter corrections. To alter you diopter remove the lens and move the adjustment diopter until the lines in the view finder appear sharp.

 

How often should I get my camera service?

For professionally used equipment, should be cleaned, serviced and maintained every year. They are tools of your trade and they do need to be serviced and maintained to prevent break downs.

For consumer units, depend on the usage. General recommendation is every second to third year. If you are a high usage consumer perhaps every one to two years.

Shutter release time. Most cameras have a shutter counter in them. Each time the shutter unit is fired the camera keeps count. This is a good indication of the type of service your equipment will require. If the camera has a high SRT (100,000 or above) the unit may require a full clean and service. The technician will inspect the cameras major moving parts for wear. If these parts show sighs of wear we will recommend their replacement. 

 

How often should I get my CCD/Sensor filter cleaned?

If you have intrusive dots on your images and it’s annoying or it’s an effort to Photoshop out the dots, it’s time to get the filter cleaned. Most dots will show up in a low contrast image.

To test the camera for dust take a picture of a white wall or a blue sky. If there is dust on the filer it will show up with less contrast images and a small aperture. Small aperture - stop down the lens to the highest number on the aperture ring ie: F22.

 

How much will it cost for a quote/inspection?

Quote - Inspection fees

Quote fee is $49.50 one piece of equipment

Combination special: Camera and lens (only) the quote fee will be split between the two units. Each unit will be $24.75. The quote fee comes off the cost of the repair.

Additional piece of equipment is $49.50.

We do not quote under $150.00 per item. If the repair cost is under $150.00 the repair will be carried out and the quote fee will come off the cost of the repair. Film units are the exception.

 

I dropped my equipment - how much will it cost to repair?

Impact, collision, force, apply pressure, dropped, bump, smash, bugger or oops   

All accidental damage that could cost a little or a lot to repair depending on the extent of the damage.

Due the uncertainty of the extent of damaged caused by the impact for a accurate diagnoses we recommend you have the unit assessed by a technician.

 

I can see spots on my images - what are they?

Microscopic dust particles on the image surface/low pass filter will show up on the images. Dust can be quite intrusive.

 

Can the low pass filter surface be cleaned?

YES, we clean out the shutter and mirror box area using compressed air, then we wet swab the filter clean

 

Shipping Rates and Information

Australian Shipments

Flat Rate from $7.95